Privacy Policy

1. Introduction

Fairchild Constructions ("we", "us", or "our") operates fairchildconstructions.com.au and is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. If you do not agree with the terms, please do not access the site.

2. Information We Collect

We may collect information about you in a variety of ways, including:

• Personal Information: Name, phone number, email address, and suburb when you submit a quote request or contact form.
• Project Details: Job type, project description, timeline, and budget preferences provided through our quote engine.
• Usage Data: IP address, browser type, device information, and pages visited, collected automatically through cookies and similar technologies.

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide quotes for our services.
• Communicate with you about your project or service requests.
• Improve our website, services, and customer experience.
• Send promotional materials or updates (only if you have opted in).
• Comply with legal obligations and protect our rights.

4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to track activity on our site and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. We use the Meta (Facebook) Pixel and similar analytics tools to measure advertising effectiveness and understand how visitors interact with our site. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. If you do not accept cookies, you may not be able to use some portions of our site.

5. Third-Party Advertising

We use third-party advertising partners such as Meta (Facebook). These partners may use cookies and similar technologies to serve ads based on your prior visits to our website or other websites. This allows us and our partners to measure the effectiveness of advertising campaigns. You can opt out of personalised advertising through your device settings or via the relevant platform's ad preferences.

6. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except where required by law or necessary to provide our services (e.g., sharing project details with subcontractors engaged on your project). We may share aggregated, non-personally identifiable information with third parties for marketing or analytics purposes.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

You have the right to access, correct, or delete your personal information held by us. You may also opt out of receiving marketing communications at any time by contacting us using the details below. If you are located in Australia, you have rights under the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

9. Retention of Data

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Quote enquiries are typically retained for 24 months unless a project proceeds.

10. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically to stay informed of any updates.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: